Privacy policy
Lusti operates this store and website, including all related information, content, features, tools, products, and Services, to provide you, the customer, with a personalized shopping experience (the “Services”). Lusti is powered by Shopify, enabling us to provide the Services to you. This privacy policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing and using the Services, you acknowledge that you have read this Privacy Policy and that you understand the collection, use, and disclosure of your data as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you or another person, or that can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that you cannot be identified or reasonably linked to it. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences made from such information:
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Contact details including your name, address, billing address, shipping address, phone number, and email address.
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Financial information including credit card, debit card, and bank account numbers, payment card details, financial account details, transaction information, payment method, payment confirmation, and other payment information.
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Account information including your username, password, security questions, preferences, and settings.
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Transaction information including items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
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Communications with us including any information you provide when contacting us, for example, customer support inquiries.
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Device information including details about your device, browser, or network connection, your IP address, and other unique identifiers.
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Usage information including details about how you interact with the Services, including when and how you navigate through the Services.
Sources of Personal Information
We may collect personal information from the following sources:
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Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
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Automatically through the Services including from your device when you use our products or Services or visit our websites, and through the use of cookies and similar technologies.
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From our service providers when we engage them to enable certain technologies and when they collect or process your personal information on our behalf.
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From our partners or other third parties.
How We Use Your Personal Information
Depending on how you communicate with us or which Services you use, we may use personal information for the following purposes:
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Provide, customize, and improve the Services – including processing your payments, fulfilling your orders, storing your preferences, sending you account-related notifications, enabling returns and exchanges, creating and managing your account, facilitating shipping, and providing you with a tailored shopping experience such as product recommendations.
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Marketing and advertising – including sending promotional emails, SMS, or postal mail, and showing you online ads based on your past purchases, cart activity, or other interactions with the Services.
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Security and fraud prevention – including account verification, fraud detection, investigation of suspicious activities, and protection of our Services and users.
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Communicate with you – including providing customer support and maintaining our business relationship.
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Legal compliance – including complying with applicable laws, responding to valid legal requests, investigating disputes, enforcing terms or policies, and participating in legal proceedings.
How We Disclose Personal Information
We may share your personal information under certain circumstances, including:
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With Shopify, vendors, and other service providers who perform services on our behalf (e.g., IT management, payment processing, analytics, customer support, cloud storage, fulfillment, and shipping).
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With business and marketing partners to provide marketing services and advertising. For example, we use Shopify to support personalized advertising across third-party websites based on your activity.
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When you instruct us or provide consent (e.g., social media integrations, product shipments).
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With affiliates or within our corporate group.
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In connection with a business transaction (e.g., merger, acquisition, bankruptcy).
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To comply with legal obligations and enforce our rights.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access and use to deliver and improve the Services. Your information will be transmitted to and shared with Shopify and third parties in other countries. Shopify may also use your personal information gathered across different merchants to provide enhanced features. In such cases, Shopify is the controller of your personal information. For more information about how Shopify processes your personal information and your rights, see Shopify’s Customer Privacy Policy.
Third-Party Websites and Links
The Services may contain links to third-party websites or platforms. We are not responsible for the privacy or security of such sites. You should review their privacy and security policies before providing any personal information.
Children’s Data
The Services are not intended for children and we do not knowingly collect personal information from minors under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has provided us with personal data, please contact us to request its deletion.
Security and Retention
We use appropriate measures to protect your personal information, but no security system is impenetrable. The retention period of your personal information depends on our need to maintain your account, deliver Services, comply with legal obligations, resolve disputes, or enforce agreements.
Your Rights and Choices
Depending on where you live, you may have rights such as:
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Access/knowledge – request access to the personal information we hold.
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Deletion – request deletion of your personal information.
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Correction – request correction of inaccurate information.
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Portability – request a copy of your data to transfer to another party.
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Opt-out of sale/sharing for targeted advertising – request that we stop “selling” or “sharing” your personal information for targeted ads.
Residents of the UK and EEA may have additional rights, such as:
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Objecting to processing or requesting restriction.
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Withdrawing consent (where applicable).
Requests can be made via the Services or by contacting us directly. We may need to verify your identity before processing such requests.
Complaints
If you have concerns about how we process your data, you may contact us or file a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred, stored, and processed outside your country. For transfers outside the EEA or UK, we rely on recognized safeguards such as EU Standard Contractual Clauses.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this site with the “Last Updated” date revised accordingly.
Contact
If you have questions about this Privacy Policy or our practices, or if you wish to exercise your rights, contact us at info@lusti.nl. For data protection purposes, we are the controller of your personal information.