💖Got questions, babe? We've got you covered.
Whether you want to know how to burn your candle correctly, how our massage candles work, or are simply curious about shipping and returns, you'll find all the answers to your burning questions here 🔥✨.
Tracking and Delivery
How does shipping work?
We ship your order within 5–7 business days . You'll always receive a track & trace code as soon as your package is on its way.
Can I return my order?
Because our products are handmade and custom-poured, we don't accept returns for used candles. Did something arrive wrong or damaged? Email us, and we'll fix it together! 💌
Candle care
Are the candles handmade?
Yes! Every Lusti candle is poured and finished by hand. That means small imperfections = big doses of love. 💕
What ingredients are the candles made of?
Our scented candles are made with soy wax, natural wooden wicks, and premium vegan fragrance oils. The massage candle also contains shea butter, coconut butter, and almond oil, all of which are skin-friendly and nourishing.
How can I best care for my candle?
- Let your candle burn for at least 2–4 hours the first time it is burned so that the wax melts evenly.
- Always trim your wick short (±3-5mm) for a clean flame.
- Do not place your candle in a draft and do not leave your candle unattended.
- Use a trivet as the pot may become hot.
How long does a candle burn?
Our scented candles (approx. 400ml) burn an average of 70–85 hours . Burning time may vary depending on the room and burning method. The massage candles vary in burning time, depending on the amount of oil poured per use.
How do I use the massage candle?
Light the candle and let it melt briefly. Extinguish the flame, pour a small amount of warm oil into your hand or directly onto your skin, and enjoy a gentle, soothing massage. Always check the temperature first! 🔥💆♀️
Are the candles vegan and cruelty free?
Yes, babe. ✨ All our candles are vegan, cruelty-free , and made with care for people and the planet.